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3.11.2008

My brawl for Brawl

How frustrating is it when you can't buy the most anticipated video game of the year? Very. But it's not for the reason you might think.

After pondering the guiding principles I'd set for myself, I concluded the best way to acquire "Super Smash Bros. Brawl" was to trade in some of the many games in our apartment that were merely collecting dust. So after scouring our collection and being brutally honest with ourselves, Annie and I found 23 games to sell.

(By the by, I would have thought that cult classic "Skies of Arcadia Legends" was worth more than $6 and quirky "Odama" worth more than $2. Oh well.)

After we confirmed "Brawl" to be in stock Sunday at our local GameStop, we hauled our box of games to the store and began the trade-in process. With so many games involved, there was ample time for small talk, during which I noted the lot was going toward a purchase of "Brawl."

The clerk stopped what he was doing, steeled himself and looked up at me with something approaching a grimace. He asked me if I'd reserved a copy of the game. When I told him I had not, his look changed to one of pity. I was told that even though there were dozens of copies of the game physically in the store -- even though we had verified the game to be in stock -- those copies were only for those who had reserved the game.

As you might expect, I was a bit irate. I had a group of friends expecting me to acquire "Brawl" so we could play the game that afternoon, and they would be bitterly disappointed by this turn of events. Keeping my temper in check, though, I told the clerk to complete the transaction and I would try another store.

I called Annie to kvetch, talking just loud enough to ensure the clerk overheard my expressions of anger and frustration for all the above reasons. I wasn't rude, but I was obviously displeased.

When it came time to complete the transaction, the clerk asked me if I'd like to use any of my $138.75 in store credit to reserve a game. I replied, "Just 'Brawl,' retroactively." He paused, cracked a grin and said, "Funny, I think I just found your name on the list."

Good man.

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6 Comments:

  • At 9:57 AM, Blogger The Ogre (aka, Matt) said…

    Which means, of course, that some poor schmuk who did reserve a copy is going to be SOL. Probably some six-year-old, who's been saving his money since Christmas, just to get this game. And now, when he shows up, excited and expectent, it's not going to be there. You monster.





    ... okay, I'm totally pulling that out of the old keister. As anyone who's worked retail with a reserve system knows, there's always extra. Someone got it from another source, can't afford it when it comes out, has died, whatever! And even if every last person with a claim tickets walks in that door, it's still first come, first serve. By the time everyone with a hold shows up, they'll have restocked. It's just a potential pain in the ass is all, but one that rarely, if ever, actually comes to fruition...

     
  • At 10:15 AM, Blogger Josh said…

    For what it's worth, my transaction was done around 2:30 that afternoon, so the rush had subsided and plenty of copies still remained. Plus, the clerk told me the store would get its next "Brawl" shipment within 24-48 hours. So I don't feel too bad.

     
  • At 4:36 PM, Blogger Jason said…

    This "reservation" business is bullshit anyway. Its anti-customer. Gamestop gets to save a buck cutting down on overstock (which is supposed to lead to lower prices right?) and people get screwed because they didn't reserve something.

    I used to work at Gamestop and I hated being pushed to sell reservations. My job depended on it and I hated it. It creates false demand and honestly I would like to see an anti-trust suit.

    Selling out is one thing. Refusing to sell ample product? It HAS to be illegal.

     
  • At 7:30 PM, Blogger Annie said…

    I was the one who called ahead of time. I called and specifically asked, "Do you have copies of Super Smash Bros. Brawl in stock today?" They said yes. I asked, "Do you have a pretty good supply? If we get there shortly, will we be able to get one?" and the guy said, "Yep, we've got plenty of copies in stock right now." I told him, "OK, we'll be there shortly." If it had been a pre-order only deal, he totally could've said so and saved us a trip (and this GameStop, by the way, is a solid 30 minute drive from our house).

    I'm glad they finally came to their senses when they realized how much sweet, delicious candy we brought them in the form of games they could resell for triple the price they paid us for them.

     
  • At 1:02 AM, Anonymous Matt said…

    There is a gamestop up in Weaton, much closer to you guys.

     
  • At 9:41 AM, Blogger The Ogre (aka, Matt) said…

    But my first post was funnier then all of those, sane, real, and rational observations... 8^D

     

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